TSThreadSync

1. Introduction

This Privacy Policy explains how ThreadSync(“ThreadSync”, “we”, “us”, or “our”), operated by ThreadSync, collects, uses, discloses, and safeguards information when you use our website and the ThreadSync platform (together, the “Service”). ThreadSync is a business-to-business (B2B) platform connecting garment manufacturers, wholesalers, and retailers, and this policy is written with that business-data context in mind.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Account and business information

When you or your organization register for ThreadSync, we collect information such as your name, work email address, phone number, business/organization name, business address, GST registration details (where applicable), and role within your organization.

2.2 Platform content

We collect the content you upload or create using the Service, including product designs and images, catalog data, orders, quotes, invoices, CRM records, messages sent to other organizations, and storefront configuration.

2.3 Usage and device data

We automatically collect certain technical data when you use the Service, including IP address, browser type, device identifiers, pages viewed, access timestamps, and similar log data. Design files shared on the platform may include access logs (who viewed or downloaded a design and when) as part of our design-protection features.

2.4 Cookies

We may use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used.

3. How We Use Information

  • To provide, operate, and maintain the Service
  • To facilitate transactions and communication between manufacturers, wholesalers, and retailers on the platform
  • To power features such as AI-based visual design search, catalog search and filtering, and personalized storefronts
  • To protect shared designs, including watermarking, access logging, and detecting unauthorized use
  • To generate GST-compliant invoices and support bookkeeping and CRM functionality
  • To communicate with you about your account, orders, and Service updates
  • To monitor, secure, and improve the Service over time
  • To comply with applicable legal and tax obligations

4. How We Share Information

ThreadSync is designed around controlled, permissioned sharing between businesses. We share information only in the following circumstances:

  • With other organizations on the platform — strictly according to the access you grant (for example, sharing a catalog with a trusted partner, or submitting a quote request to a manufacturer). Design sharing is governed by our watermarking, signed-URL, and access-logging controls.
  • With service providers who help us operate the Service (e.g., cloud hosting, storage, analytics, email delivery), under confidentiality and data-processing obligations.
  • For legal reasons, where required by law, regulation, legal process, or governmental request.
  • In a business transfer, such as a merger, acquisition, or asset sale, subject to standard confidentiality protections.

We do not sell your personal information to third parties.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect information on the Service, including signed/expiring URLs for shared designs, dynamic watermarking, and access logging. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations (including applicable Indian tax and GST record-keeping requirements), resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, export, or request deletion of your personal information. To exercise these rights, contact us using the details below.

8. International Data Transfers

ThreadSync is built for the Indian market and is designed to expand globally. If we transfer information across borders, we will take steps intended to ensure it receives an adequate level of protection.

9. Children’s Privacy

The Service is intended for business use by adults acting on behalf of organizations and is not directed at children. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date above.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at harsh.shah@threadsync.in.